Skilled IT Help Desk professional with 5+ years in customer service, quality assurance, and troubleshooting. Google IT Support certified. Quick to adapt to new systems.
Enterprise-level technical support across 30+ higher education institutions, managing Canvas and Brightspace. ServiceNow, VPN, and remote desktop for rapid incident resolution with FERPA compliance.
Account administration and user access by phone and email. Password resets, account lockouts, and complex questions resolved efficiently.
Member inquiries about accounts and operations. Password resets, access granting, and registration processing.
30 calls daily — in-network pharmacies, covered medications, strict HIPAA compliance.
Medical insurance inquiries. Recognized by management for going above and beyond.
C++, Visual Basic, SQL, HTML, CSS
MS Visual Studio, Microsoft Office Suite, Adobe Creative Suite
Windows, Unix, Linux, Macintosh
Managed website content, email campaigns, and online reports for local branches.
Set up luminary ceremonies and collaborated with 50-100 volunteers for events honoring those fighting cancer.